TERMS OF SERVICE AGREEMENT

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Last Updated: 10/15/2025

El Paso Manual Physical Therapy, LLC (“El Paso Manual Physical Therapy,” “EPMPT,” “we,” “our,” or “us”) operates websites and online services, including epmanualphysicaltherapy.com and any related subdomains, communities, learning portals, or program platforms (collectively, the “Website”), as well as online educational programs, group coaching, and digital products (collectively, the “Services”).

By accessing or using the Website or Services, you (“you” or “User”) agree to these Terms of Service (the “Terms”). If you do not agree, do not use the Website or Services.

This is not medical care. Using our online services does not establish a patient-provider relationship. Our Website and Services are for educational and informational purposes only and are not medical advice, diagnosis, treatment, or a substitute for an in-person evaluation by a licensed medical professional. Use of the Website or Services does not create a physical therapist-patient relationship with EPMPT or any of our staff. If you have an emergency, call 911 immediately.

Table of Contents

1. Eligibility & Accounts 
2. Description of Services (Free Education & Online Programs) 
3. Health & Safety Disclaimers 
4. User Conduct & Community Standards 
5. Purchases, Subscriptions, Billing & Cancellations 
6. Trials, Promotions & Program-Specific Terms 
7. Results & Testimonials; Educational Outcomes Vary 
8. Intellectual Property; License & Restrictions 
9. User Content; Feedback 
10. Third-Party Tools, Links & Integrations 
11. Privacy 
12. Disclaimers of Warranties 
13. Limitation of Liability 
14. Indemnification 
15. DMCA / Copyright Policy 
16. Governing Law; Arbitration; Class Action Waiver 
17. Termination 
18. Changes to the Services or These Terms 
19. Electronic Communications & Signatures 
20. Assignment 
21. Force Majeure 
22. Severability; No Waiver; Entire Agreement 
23. Contact Information 

1) Eligibility & Accounts

1.1 Age. You must be at least 18 (or the age of majority where you live) to use the Services.
1.2 Account Security. You agree to provide accurate information, keep your login credentials confidential, and promptly notify us of any unauthorized use. You are responsible for all activity under your account.

2) Description of Services (Free Education & Online Programs)

2.1 Free Education. We provide free articles, videos, and resources about musculoskeletal health for general education. These materials are not customized to your condition.
2.2 Online Programs & Group Coaching. Our online programs—including challenges, cohorts, courses, communities, and live group coaching—deliver education on exercise form, training concepts, and general strategies to improve function. Any demonstrations or discussions are generalized, not individualized treatment plans.
2.3 No In-Person Care. Unless you separately enter into a written agreement for in-person clinical services at our clinic, use of the Website or Services does not include physical examinations, individual treatment plans, or clinical documentation.

3) Health & Safety Disclaimers

3.1 Consult Your Clinician. Always consult your physician or licensed healthcare provider before beginning any exercise, wellness, or nutrition program. Stop any activity that causes pain, dizziness, shortness of breath, or other concerning symptoms and seek medical attention.
3.2 No Guarantee of Suitability. We do not represent that any exercise or technique is safe, appropriate, or effective for you. You assume all risks associated with your participation.

4) User Conduct & Community Standards

4.1 Be respectful. No harassment, hate speech, threats, pornographic content, illegal activity, or sharing of others’ private information.
4.2 Security & Integrity. Do not scrape, crawl, hack, reverse engineer, or interfere with the Website. Do not share your login or give others unauthorized access.
4.3 Prohibited Uses. You may not use the Services to advertise competing products/programs, spam users, or post false/misleading claims.

5) Purchases, Subscriptions, Billing & Cancellations

5.1 Payments. Prices are shown at checkout and may be subject to tax. You authorize us and our processors to charge your payment method for the amounts due.
5.2 Subscriptions. If you enroll in a recurring plan, it will auto-renew at the then-current rate until you cancel. You can cancel future renewals at any time in your account settings or by contacting support; cancellations take effect at the end of the current billing period.
5.3 Refunds. Unless expressly stated on a program’s checkout page or order form, all sales are final and non-refundable. Program-specific guarantees (e.g., challenges or promotions) will control where offered and will set eligibility requirements and timelines.
5.4 Chargebacks. You agree not to file a chargeback without first contacting us to resolve the issue. Unfounded chargebacks may result in account suspension and collection of associated fees.
5.5 Price Changes. We may change prices for new terms or renewals with reasonable advance notice or by posting updated pricing on the Website.

6) Trials, Promotions & Program-Specific Terms

6.1 Special Terms. Certain offerings (e.g., challenges, research cohorts, limited-time promotions, or the ability to apply one program’s fee toward another plan) may carry additional or different terms displayed at sign-up or in an order form. Those terms are incorporated by reference and will govern in the event of conflict.
6.2 Eligibility. We may verify eligibility, cap participation, or modify/terminate promotions at our discretion.

7) Results & Testimonials; Educational Outcomes Vary

7.1 No Guarantees. Performance, pain relief, function, weight, or other outcomes vary by individual based on numerous factors (history, adherence, comorbidities, technique, environment, etc.). We do not guarantee any particular result or time frame.
7.2 Testimonials. Testimonials represent individual experiences; they are not typical and are not promises for you.

8) Intellectual Property; License & Restrictions

8.1 Our IP. The Website, videos, curriculum, worksheets, software, logos, trademarks, and other content are owned by EPMPT and/or our licensors and are protected by U.S. and international laws.
8.2 Your Limited License. We grant you a personal, revocable, non-transferable, non-sublicensable license to access and use the Website and paid content for your own non-commercial educational use while your account is active and in good standing.
8.3 Restrictions. You may not copy, share, record, repost, resell, frame, publicly display, perform, distribute, reverse engineer, or create derivative works from our content without prior written permission. Group logins, content leaks, or unauthorized “coaching” using our materials are prohibited.

9) User Content; Feedback

9.1 Your Content. If you post or submit comments, questions, success stories, images, or other materials (“User Content”), you grant EPMPT a worldwide, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, display, distribute, and create derivative works from your User Content in any media for educational, marketing, and operational purposes.
9.2 HIPAA Notice. Do not share protected health information (PHI) in public areas. Our public communities are not HIPAA-compliant repositories.
9.3 Feedback. You assign to EPMPT all rights in suggestions or feedback you provide about the Services.

10) Third-Party Tools, Links & Integrations

We may offer links to third-party websites or use third-party platforms (e.g., payment processors, learning portals, video conferencing). We are not responsible for third-party sites, services, or their terms and policies. Your use is at your own risk.

11) Privacy

Your use of the Services is subject to our Privacy Policy available at https://www.epmanualphysicaltherapy.com/privacy/ (or successor URL). Please review it to understand how we collect, use, and safeguard information.

12) Disclaimers of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPMPT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPMPT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ,000 OR (B) THE AMOUNT YOU PAID TO EPMPT FOR THE SERVICE AT ISSUE IN THE 30 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14) Indemnification

You agree to defend, indemnify, and hold harmless EPMPT and our personnel from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your User Content, your violation of these Terms, or your violation of any law or third-party rights.

15) DMCA / Copyright Policy

If you believe content on the Website infringes your copyright, please send a notice with: (a) your signature; (b) the work claimed to be infringed; (c) the material’s location; (d) your contact information; (e) a good-faith statement; and (f) a statement under penalty of perjury that you are authorized to act. Send notices to:

El Paso Manual Physical Therapy, LLC
Attn: DMCA Agent
2601 E. Yandell Drive, Suite 118, El Paso, TX 79903
Email: info@epmanualphysicaltherapy.com
Phone: (915) 503-1314

Counter-notices must satisfy 17 U.S.C. §512 requirements.

16) Governing Law; Arbitration; Class Action Waiver

16.1 Governing Law. Texas law governs these Terms, without regard to conflict-of-law rules.
16.2 Arbitration. Except for claims for injunctive relief or claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Services will be resolved by binding, confidential arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in El Paso, Texas (or by video/teleconference if both parties agree).
16.3 Individual Claims Only. You and EPMPT waive any right to a jury trial and to participate in a class, consolidated, or representative action. Claims must be brought in an individual capacity.
16.4 Time to Bring Claims. Any claim must be filed within one (1) year after it arises.
16.5 Injunctive Relief. EPMPT may seek injunctive or equitable relief in a court of competent jurisdiction in El Paso County, Texas to protect its IP or confidential information.

17) Termination

We may suspend or terminate your access immediately for any violation of these Terms, non-payment, or suspected fraud/abuse. Upon termination, your license ends and you must cease use of the Services. Sections that by their nature should survive (including 3, 7–16, and 18–22) will survive termination.

18) Changes to the Services or These Terms

We may modify or discontinue any part of the Services. We may update these Terms by posting a revised version with a new effective date. Your continued use after changes constitutes acceptance.

19) Electronic Communications & Signatures

You consent to receive communications electronically and agree that electronic agreements, notices, and records satisfy legal requirements that such communications be in writing.

20) Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time.

21) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, outages, or government actions.

22) Severability; No Waiver; Entire Agreement

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. These Terms, together with any program-specific terms and our Privacy Policy, are the entire agreement between you and EPMPT regarding the Services and supersede prior agreements.

Plain-English note: “Invalid provisions do not affect the rest of this agreement” means that if one clause is found unenforceable, the rest still applies.

23) Contact Information

El Paso Manual Physical Therapy, LLC (EPMPT)
Address: 2601 E. Yandell Drive, Suite 118, El Paso, TX 79903
Phone: (915) 503-1314
Email: info@epmanualphysicaltherapy.com
Website: https://www.epmanualphysicaltherapy.com